1. Eligibility for Refunds

We offer refunds only if the template has serious technical or design issues that prevent normal use — such as broken layout, unusable components, or failure to load correctly in Framer.

2. Conditions

To be eligible:

• You must request a refund within 7 days of purchase.

• You must provide clear explanation or screenshot of the issue.

• Your usage must comply with the original license (e.g., no redistribution or heavy modifications).

3. Non-Refundable Cases

Refunds will not be issued for:

• Change of mind

• Incompatibility with personal preferences

• Misuse or edits made after delivery

• Issues caused by third-party plugins or custom scripts

4. How to Request a Refund

Email us at support@botly.ai with your order ID, description of the issue, and any relevant screenshots. We typically respond within 1–2 business days.

5. Decision Process

Each refund request is reviewed case-by-case. We reserve the right to approve or deny any request based on the provided information.